My account was sent to a collection agency stating I have an outstanding balance of 6.55.
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AT&T charged me activation, reactivation, and installation fees for a new DIRECTV account.
AT&T added multiple premium TV channels (Cramming) to the new account. AT&T never obtained my agreement or permission about any account modifications. The original agreement (contract) was to reduce my monthly payment.
AT&T representatives acknowledged seeing notes on my account regarding the closing of my DIRECTV account but didn’t understand the reason.
AT&T representatives stated that I did not have an UVerse account and I should contact DIRECTV.
On June 14, 2017 AT&T removed my landline and installed a digital line with phone & internet.