e Gain Knowledge AI benefits from all the best practices we have developed in the course of successful knowledge management implementations for leading enterprises across the globe.
Hundreds of companies have transformed their customer service experience with e Gain saving millions of dollars, all while cultivating increasingly happy customers.
It allows distributed content creation and editorial workflow that enables cost-effective management.
Any user, based on roles set by the business, can easily suggest content into the application.
For example, a novice agent could be made to go through an interactive Q&A session with the application where the AI-based guided help interface would handhold them to a resolution of the customer issue.